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Tell us what you need and we will route it properly
Partnership questions, a case that needs attention, or a complaint — all of it reaches a person, not a queue.
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We reply to most messages within one working day.
Escalation
Grievance redressal
If a query has not been resolved to your satisfaction through the normal channel, write to our grievance officer with your partner code and any case IDs involved. We acknowledge every grievance within two working days and aim to close it within fifteen.